Frequently Asked Questions and Policies 

1. Who can take a course?

Jones Institute courses are designed for all licensed health care professionals. Practitioners must hold an active state issued license to register for a course.

2. Can I get CE credit through The Jones Institute

The Jones Institute is a NCBTMB provider. All Jones Institute courses are 20 hours with the exception of FCS LV (24 hrs) and full participation is required for course credit. 

The Jones Institute applies for CE approval with the State Physical Therapy Board in the state where the course is held. We submit our application for boards that require the educational provider to get approval before the course begins. We do not apply with state boards that do not require the provider to have approval.  Those required approval numbers will be printed at the bottom of your course completion certificate.

There are one page course outlines with general schedules found in your student portal for your convenience for filing with a state board. Locate the course and click on the pdf file at the bottom of the page.

Please check with your state licensing board for their CEU requirements on courses out of state. This information can be found at The Federation of State Boards of Physical Therapy.

Class ratio for CA courses is 16:1.


Certification Tests do not qualify for CEU credit.  

3. Do I need to create my own personal account? 

Yes! Please create your own personal account in the student portal. You will not be able to register for a course without it. Your email address is your User ID. 

4. How do I register for a course? 

Go to the student portal and create your own personal account. Once your account has been created, registrations can be processed by 3 different methods. 

1. Online through your student portal

2. Over the phone (760) 942 - 0647

3. Send your registration form w/ payment info via email to or by mail to the address on the form

5. How much is each course? 

Early bird tuition is $749.00. A late registration fee of $50 will be incurred for registrations completed within 60 days of the course start date.

6. Do you offer discounts? 

Yes! Here is our complete list of discounts:

1. At a Course Discount: $100 off if you sign up for a course at an applicable course

2. Repeat a Course Discount: $200 off if you re-take a course for the second time. This is automatically programmed into your Student Portal.

3. Group Registration Discount: Group registration discounts are available to host facilities and larger clinics who are looking to register 3 or more of their therapists. 

7. What forms of payment do you accept?

Payment must be made in full at the time of registration via credit card (visa, mastercard, american express, discover) or check.

A $35 fee will be charged for returned checks due to insufficient funds or returned deposit. 

8. How do I apply my credit or vouchers to my purchase?

Credits and vouchers can be applied to your purchase, at the time of purchase by following these simple steps:

Credit and any Funds-on-Account will show on your account in the Student Portal. Log in and click on My Counterstrain>>My Account. The amounts available will be listed there.


They are applied at the end of a sale where you are asked to enter payment information. Scroll down the page and locate the box to apply credit/funds.  Enter the amount there and apply to use the credit/funds. Click on "Continue & Save" to continue to the check out.

Vouchers: Upon purchase of a voucher, an automated email is sent to you asking you to activate your  voucher.  Vouchers have a voucher number and a security code.  Follow the directions in the email to activate the voucher.  You will receive a confirmation email telling you the voucher is now active.  Keep this email open when registering to make transferring the voucher number and code easier.


Log in to the Student Portal and select your course.  Proceed to the end of the sale where you are asked to enter payment information.  Scroll down the page and locate the voucher box.  Enter the voucher number, code and the number 1 in the "how many times to use" box.  Click apply to use the voucher to pay for the registration.  Click on "Continue & Save" to continue to the check out.

Once a purchase has been made, we can not retrospectively apply credit or vouchers to your purchase. Your credit will never expire, and your vouchers are good for 2 years. Please remember to apply these funds during your next purchase.

9. If a class is full, how do I get on the waitlist? 

Simply click on the waitlist button on the course information page. No payment is required at this time. When and if availability is created, a notification email will be sent out to the students on the waitlist. From there, openings will be filled on a first come first served basis. 

10. When will courses get confirmed? 

Course confirmation letters get sent out 3-4 weeks prior to the course start date. The purchase of travel for courses that are not confirmed is the responsibility of the individual.

11. Can I cancel or transfer my registration? 

Yes. Cancellations that occur prior to 14 days before the course start date will be returned via the original method of payment minus a $75 dollar processing fee. Cancellations that occur within 14 days of the course start date will incur a $300 processing fee with the balance placed as "unapplied funds" on the students' account for future use; no refunds.  Processing takes 1-2 weeks. 

Tuition transfers requested prior to 14 days before the course start date may be completed with no fee. Tuition transfers requested within 14 days of the course start date will be completed with a $100 processing fee. 

For more details: Fees and Cancellation Policy

12. Can I purchase a new manual? 

Purchase of a new manual requires that you have taken that course within the last 2 years, and you need your manual replaced due to loss or damage. Manual costs are $65.00 plus shipping and handling. Please contact the office to place course manual orders.   

13. Do you sell gift cards? 

Yes. Please call (760) 942 - 0647 to purchase a gift card. 


Tel: (760) 942 - 0647


7937 Corte Domingo 

Carlsbad, CA 92009

© 2020 The Jones Institute


Mon - Fri

9:00 a.m. - 3:00 p.m.

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